1. Introduction
Century Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us via SMS/text messaging.
2. Information We Collect
2.1 Information You Provide
- Name and contact information (email address, phone number)
- Business information (company name, title, industry)
- Information submitted through forms on our website
- Communications with us via email, phone, or SMS
2.2 Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on our website
- Device information and operating system
3. SMS/Text Messaging - A2P 10DLC Compliance
Important: By providing your phone number and opting in to receive text messages, you consent to receive automated text messages from Century Digital. Message and data rates may apply.
3.1 Consent and Opt-In
We comply with the Telephone Consumer Protection Act (TCPA) and Twilio's A2P 10DLC requirements. You will only receive text messages if you have explicitly opted in by:
- Checking the consent box on our form
- Providing your phone number with clear consent language
- Confirming your opt-in via double opt-in when required
3.2 Message Frequency
Message frequency varies. You may receive messages related to your inquiry, appointment reminders, service updates, and marketing communications (if you have opted in).
3.3 Opt-Out Instructions
You can opt out of receiving text messages at any time by:
- Replying STOP to any text message
- Replying UNSUBSCRIBE to any text message
- Contacting us at support@centurydigital.net
- Calling us at [Your Phone Number]
After opting out, you may receive one final confirmation message. Message and data rates may apply. For help, reply HELP.
3.4 Carrier Information
We use Twilio, Inc. as our SMS service provider. Twilio is registered with The Campaign Registry (TCR) for A2P 10DLC messaging. Our brand is registered and compliant with all applicable regulations.
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your inquiries and provide customer support
- Send you information about our services (with your consent)
- Send appointment reminders and service updates via SMS
- Comply with legal obligations
- Prevent fraud and ensure security
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Twilio (for SMS services), hosting providers, analytics services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Opt out of SMS/text messages (reply STOP)
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: